Privacy Policy
1. introduction
Doorways of Chicago (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the choices you have regarding your data.
2. Information We Collect
a. WooCommerce Store Purchases
When you make a purchase through our online store, we collect your name, billing and shipping address, email, and payment details to process your order. Payment information is handled securely by our payment processor; we do not store full credit-card details.
Order and customer data are automatically synced to HubSpot for customer management. For merchandise items only, relevant order details (such as name, shipping address, and product selection) are shared with Printful, our fulfillment partner, to produce and ship those specific products.(see section b).
b. Email Sign-Ups and Customer Profiles (HubSpot)
When you subscribe to our mailing list, complete a form, or make a purchase, your contact information and interaction history are stored in HubSpot. HubSpot allows us to send newsletters, respond to inquiries, and understand overall customer activity. You can unsubscribe from marketing communications at any time via the link in any email.
c. Tour Bookings (FareHarbor)
Tour bookings are processed directly by FareHarbor through secure overlays on our website. Doorways of Chicago does not collect, process, or store booking or payment data for tours. See FareHarbor’s Privacy Policy for details.
d. Website Analytics (Google Analytics)
We use Google Analytics to collect anonymized data about how visitors use our site—such as pages visited, duration, and device type. This helps us improve the user experience. Analytics cookies do not identify individual users. Learn more about how Google uses this data here, or opt out using Google’s Analytics Opt-out Browser Add-on.
3. How We Use Your Information
We use your information to:
- Process and deliver online orders;
- Manage customer relationships and respond to inquiries via HubSpot;
- Send marketing updates or newsletters (only if you’ve opted in);
- Improve our website through aggregated analytics;
- Maintain accurate purchase and service records.
4. Sharing Your Information
We never sell or rent personal data. We share limited information only with trusted service providers who help operate our business, including:
- WooCommerce – order and payment management
- HubSpot – CRM, email, and customer communication
- Printful – merchandise production and fulfillment
- FareHarbor – tour bookings
- Google Analytics – website usage statistics
- Payment processors – secure transactions
Each third party adheres to strict security and privacy standards and maintains its own published privacy policy.
5. Data Retention
We retain order and contact information as long as needed to complete transactions, maintain records, or meet legal obligations. You may request correction or deletion of your personal data by contacting [email protected].
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data;
- Withdraw consent for marketing communications;
- Lodge a complaint with a data-protection authority.
To exercise these rights, contact [email protected].
7. Data Security
We use SSL encryption (HTTPS) and reputable third-party platforms to safeguard your information. While no system is completely secure, we follow current best practices for online data protection.
8. Updates to This Policy
We may update this policy periodically. The “Last Updated” date above reflects the most recent revision.
9. Contact Us
Doorways of Chicago
Fine Arts Building
410 S. Michigan Ave., Suite 424
Chicago, IL 60605
Email: [email protected]