Marshall Field

* Co-founded Field, Leiter & Co. in 1865 * Bought out Leiter in 1881 – $2.5M * Creating Marshall Field & Co. * Revolutionized retail * Customer service, liberal credit, one price system and returns * Introduced department store dining (The Walnut Room) * Famous quips: “Give the lady what she wants” * “The customer is always right” * Grandson founded the Chicago Sun, later Sun-Times * Meet me under the clock legend